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Is my device compatible/does my phone have built in compatibility?


Check the list on the right and find your device to establish whether wireless technology is built in as standard or whether you will require one of aircharge’s accessories to enable charging.

How do I know if my device isn’t charging properly?


No Audio Beep / The charging bar on the phone is NOT indicating charging

If my aircharge charger emits a continual beep what does that mean?


Your device is misaligned, please remove your handset and centre back onto the charger.

What do I do if my device returns ‘accessory not supported’ 


Try repositioning the device again onto the charger. If notification persists, a hard reboot may be needed.

Will my device continue to charge when its battery is full?


All aircharge products will switch to standby mode when not in use, a key energy saving / environmental benefit.

Are aircharge units water tight?


Yes, aircharge wireless surface chargers are fully splash proof and units can be installed water proof with silicon material.

My phone feels warm to touch after charging, should I be concerned?


It’s normal that your phone gets warm when charging wirelessly. However, this is not a concern. All aircharge® products have gone through appropriate Health and Safety measures. If you charge your phone with a normal wall charger, you can feel that the charger gets hot. It’s the same with wireless charging.
 

How quickly will my device charge?


Wireless charging on aircharge transmitters is as fast as charging with normal wall charger. However, please note that some wireless charging receivers may charge at a slightly slower pace.

Is it possible to charge tablets on aircharge wireless charging accessories?


At the moment, aircharge® transmitters deliver up to 5W of output power, which means that it is not enough output power on all tablets – and they may charge only slowly on aircharge transmitters. However, some tablets, like Google Nexus 7 and Apple iPad mini charge at a normal pace on aircharge transmitters.
 

Can I charge multiple devices at the same time on one aircharge wireless surface charger?


Aircharge transmitters support the Qi standard from Wireless Power consortium (WPC). According to Qi specification only one device/ receiver can be charged on one Qi compatible transmitter coil at any given time.